We work hard to deliver high-quality services, but from time to time things may go wrong or we may not meet your expectations. We welcome complaints as an opportunity to put things right and improve our performance. Please let us know any issues or concerns so that we are able to take appropriate action. 

 

It is also essential to highlight that all of us have a responsibility to protect children and young people from harm. If you are worried that a member of staff may be showing unacceptable and/or abusive behaviour towards a child or young person, you MUST report it. 

 

We will make sure that all complaints, whatever their nature, are taken seriously and responded to appropriately. We are committed to continuously improving our services and, where necessary, action will be taken in accordance with ASSP Disciplinary Procedures or through referral to statutory agencies.

 

We encourage all employees, partners and customers who have serious concerns about any aspect of the Partnership's work to come forward and voice those concerns. 

 

As an organisation we promote use of Surrey County Council's 'Speaking Out' Policy. This policy is in place to allow an individual to raise concerns regarding malpractice or wrongdoing without fear of victimisation, subsequent discrimination or disadvantage.

 

We will deal with all complaints in confidence. You can ask for your complaint to be anonymous and we will respect that. The only exception is when, by law, we have to protect you or other people from harm.